Supported Software
Contact:
Preblems regarding the software suite supported
by the college:
Carlos
Sanford
Software Support
Comments, questions, or suggestions regarding the software suite, contact
Dan Steen
Computing Services Director
Levels of Service Commitment for standard and non-standard software and hardware
Supported software
Anti-Virus Program
- Symantec AntiVirus
Calendar, Scheduler
- Novell GroupWise
- Novell GroupWise
- Pegasus Mail, version 4.02 or higher
ETSS Access
- Wall Data Incorporated's RUMBA software
Internet Browser
- Internet Explorer, version 6.x (Windows NT/2000)
Network Operating Systems
- Novell Netware 5.x
Office Suites
- MS Office 97 Professional, service release 2
- MS Office 2000 Professional, service release 1
- MS Office XP Professional, service release 2
- MS Office 2007 Professional - quick help PDF
Operating Systems
- MS Windows NT 4.0, service pack 6a or higher
- MS Windows 2000, service pack 3
- MS Windows XP
Other
- Adobe Acrobat 7
Statistics
- SAS, version 8.2 (Windows 2000)
TCP/IP Utilities
- PuTTY secure telnet
- WinSCP secure file transfer
Web Page Editors
- Macromedia Contribute 3.11
- Macromedia Dreamweaver 3
- Macromedia Dreamweaver MX
- Macromedia Dreamweaver 8
Levels of Service Commitment
Computing Service's service level commitment for the standard software suite will be to provide basic operational support: installing, maintaining, troubleshooting, and upgrading the suite. It is understood that even with a standard suite, some faculty and staff may have more indepth expertise with a particular program than the support staff.
Decisions to add, delete, or upgrade software in the standard software suite will be based on input from faculty and staff, proven product benefit, software costs, computing staff resources, and compatibility with the computing environment. Additions or modifications to the standard software suite will be available after appropriate testing. Testing will be done by Computing Service and a test users group comprised of faculty and staff members most likely to utilize the program(s) in question. The purpose of the testing will be to determine the value and compatibility of the program.
Installing, maintaining, troubleshooting, and upgrading programs not in the standard suite will be up to the individual. Computing Service will provide very general consultation and assistance with applications and systems not included in the standard software suite. This includes locally (on a user's computer hard drive) installed application software. This assistance will focus on ensuring the software will not adversely affect the computer network.
Non-Standard Software
Computing Service will provide very general consultation and assistance with applications and systems not included in the standard software suite. This includes locally (on a user's computer hard drive) installed application software. This assistance will focus on ensuring the software will not adversely affect the computer network.
Standard Computing Hardware
Computing Service will install, maintain, troubleshoot, repair, and upgrade university-owned standard computing hardware. The standard computing hardware consists of Intel-based Pentium computers, printers, scanners, and associated peripherals. These peripherals include CD-ROM drives, fax/modem cards, hard drives, monitors, network cards (3COM Etherlink), sound cards, modems, etc.
Non-standard Computing Hardware
Computing Service will provide very general consultation and assistance with non-Intel based PCs. This includes Macs and Unix workstations. This assistance will focus on ensuring the hardware will not adversely affect the computer network.