Services Management Concentration
Services Management was launched as a new concentration in the College of Management's MBA program in 2006. It is the business management side of new NC State graduate studies in Services Sciences, Management and Engineering (SSME) that are being developed collaboratively by the College of Management, College of Engineering and IBM, through its Academic Initiative program.
The curriculum applies insights from scientific, management and engineering perspectives to analyze how to align people and technology effectively to generate value for both services providers and clients. Its focus is on business performance transformation services, which was the topic of a conference organized by IBM in May 2004, "Architecture of On Demand Business," and a resulting white paper, "Services Science: A New Academic Discipline?" Recent articles in Financial Times, Business Week, Harvard Business Review and Technology Review have highlighted this new discipline.
MBA graduates with a services management concentration will be poised to accept jobs in consulting or with companies that buy consulting services. Graduates will leave with strong competencies in business process reengineering, outsourcing, and an understanding of the IT implications inherent in the field.